Getting Help

Troubleshooting

The Ptolemy II Troubleshooting Guide has hints about solving problems.

Ptolemy Mailing Lists

The Ptolemy mailing lists are run by the Majordomo mailing list server. This server can automatically subscribe you to mailing lists and it can send you monthly archive files for each of the lists. To find out more about our Majordomo sever, send an email letter to: majordomo@ptolemy.eecs.berkeley.edu with the word "help" in the body of the letter.

Ptolemy Interest Mailing list

This moderated mailing list is for Ptolemy announcements only. Thus, you cannot post to this group. The amount of mail here is kept very light (a few messages a year). To subscribe to the ptolemy-interest mailing list, send mail to: ptolemy-interest-request@ptolemy.eecs.berkeley.edu with the word subscribe in the body (not the subject) of the letter.

All mail to ptolemy-interest also goes to ptolemy-hackers, so if you subscribe to ptolemy-hackers, there is no need to subscribe to ptolemy-interest too.

Ptolemy Hackers Mailing list

This is a discussion list for Ptolemy questions, bug reports, and to share Ptolemy additions and applications. Since this is a discussion group, mail volume can sometimes be heavy. All mail sent to Ptolemy- hackers is automatically cross posted to the comp.soft-sys.ptolemy newsgroup. To subscribe to the ptolemy-hackers mailing list, send mail to: ptolemy-hackers-request@ptolemy.eecs.berkeley.edu with the word subscribe in the body of the letter. To stop receiving email from the mailing list, put the word unsubscribe the body of your message.

The ptII account

Ptolemy is distributed without support or warranty. However, if you really need to contact a human being with a Ptolemy II question, you can send email to: ptII at eecs berkeley edu

comp.soft-sys.ptolemy

Just like the ptolemy-hackers mailing list, the comp.soft-sys.ptolemy newsgroup is a forum of the discussion of Ptolemy questions, bug reports, additions, and applications. Note that all mail sent to the ptolemy-hackers mailing list is automatically posted to the comp.soft-sys.ptolemy newsgroup as well.

The name is chosen to correspond to similar newsgroups for the Khoros and Matlab systems, which are also under comp.soft-sys.

Searching the Archives

The Ptolemy Web Site search page has links to search engines for the various forms of the mailing list and for the Ptolemy website.
http://ptolemy.eecs.berkeley.edu/search

Bug Handling System

See the Is there a bug list? FAQ for information about the Ptolemy II bug handling system.