Contextual Inquiry
Comments on the paperMaking Customer-Centered Design Work for Teams, by Karen Holtzblatt and Hugh Beyer, in Communications of the ACM, Vol. 36, No. 10, pp. 93-103, October 1993.
Good points
Bad points
Comments on the paperApprenticing with the Customer, by Hugh Beyer and Karen Holtzblatt, in Communications of the ACM, Vol. 38, No. 5, pp. 45-52, May 1995.
Good points
Bad points
John Reekie, February 10th, 1998.