Missing images in Powerpoint presentations under WebEx
Christopher Brooks, 17 Dec 2009
Last updated: 17 Dec 2009

Graphics are not Displaying Correctly or Fully when using Presentation or Doc Sharing, but Appear Correct in PowerPoint.

Environment:

In Session Common symptoms you may be experiencing: Graphics are not displaying correctly or fully when using Presentation or Doc Sharing, but appear correct in PowerPoint. Poor image quality in shared presentation.

Notes:

If you require further assistance, please call Technical Support for further assistance.

Solution:

Check to see if the images are grouped together:

• Open the Microsoft PowerPoint file.
• Go to the slide that is not appearing correctly.
• Right click the image that does not display correctly and select Grouping.
• Then select Ungrouped. This might require to be done several times until the Ungrouped option is grayed out.
• Save the PowerPoint file.
• Reload the PowerPoint into the meeting and check to see if the graphics display correctly.

For details, go to http://www.webex.com -> Support -> Technical Support -> Knowledge Base and search for "missing powerpoint images".